Request for Clearer Guidance for New Users: Tools, Platforms, and Engagement Pathways

1. Introduction

As an ambassador in the first cohort of the Midnight program, I am honored to contribute to a global community dedicated to privacy-preserving technology, secure digital innovation, and meaningful engagement.

With many new users, contributors, and aspiring ambassadors joining, it has become increasingly important to ensure that the onboarding process is clear, consistent, and easy to follow.

Several members, myself included, have noticed that there is uncertainty regarding the use of certain tools and external platforms that are referenced as places to complete tasks, earn points, or progress through ambassador levels.

To ensure that the entire community can grow together effectively, I would like to formally raise this concern and propose improvements for guidance.


2. Current Challenge: Insufficient Guidance for New Members

New participants in the program often face three main difficulties:

a) Lack of centralized, official explanations

Some tools and platforms mentioned within community discussions are not accompanied by updated official tutorials, walkthroughs, or clear instructions.
This forces new users to experiment blindly, which can lead to confusion or discourage participation.

b) Multiple external platforms with different learning curves

For example, platforms like Zealy have their own systems, interfaces, and rules.
Without proper guidance, newcomers may struggle to understand:

  • How the platform works,

  • Which actions are part of the official Midnight program,

  • How points or tasks are validated.

c) Possible confusion for younger or inexperienced Web3 members

Some external environments contain features that may not be suitable or relevant for all users.
Clear guidance from the Midnight team would help identify what is officially part of the program and what is not.


3. Why Better Guidance Matters

A clear onboarding framework would bring many benefits to the entire community:

:check_mark: Improve the quality and consistency of participation

Users would instantly know:

  • Which platforms are officially recognized,

  • Which tasks count toward their progress,

  • How to contribute effectively.

:check_mark: Provide equal access to information for everyone

Regardless of a member’s country, Web3 experience, age, or technical knowledge, everyone deserves the same clarity.

:check_mark: Prevent potential misunderstandings about external platforms

Official instructions ensure that users stay aligned with the program’s intended activities and boundaries.


4. Formal Request to the Midnight Team

On behalf of active participants in the first cohort, I would respectfully like to propose the following:

:one: An updated, official onboarding guide

This should include:

  • The list of officially recognized platforms,

  • Their role within the program,

  • Clear usage instructions,

  • A description of which tasks and actions count for progression,

  • Best practices for platforms such as Zealy.

:two: A clarification on the use of external platforms

It would help to clearly distinguish:

  • Which platforms are recommended,

  • Which platforms are unrelated to the program,

  • Which environments may contain features not relevant to Midnight’s objectives.

:three: A dedicated FAQ for new ambassadors

Example topics:

  • Where to complete official tasks

  • How to earn points in a valid way

  • Who to contact for help

  • What to do when a platform is confusing

:four: Optional short video tutorials or monthly walkthrough sessions

Live or recorded demonstrations would greatly reduce beginner errors and accelerate skill-building across the community.


5. Conclusion

As a committed participant in the inaugural Midnight Ambassador cohort, I firmly believe in the transformative potential of this community.
But for every member to fully contribute, we need a transparent, coherent, and supportive onboarding process.

This post is therefore a respectful call to the appropriate Midnight teams to help ensure that no new user is left uncertain and that our community continues to grow with clarity, inclusivity, and excellence.


:pushpin: Thank you to everyone contributing to the Midnight ecosystem.
:pushpin: I remain available to collaborate if needed on drafting or improving these onboarding materials.

Baudouin Muvunga
Midnight Ambassador, First Cohort


2 Likes

Hi this is also a member of the Recruit First Cohort - the above was never presented to or discussed with me; and this submission does not reflect my experience with Zealy or any of the other Midnight Social Medias.

The email communication sent to all of us stated to “Meet Jack O’Connor is our Director of Community & Ecosystem Marketing at Midnight. Jack is excited to be working with you to grow the Midnight community and to bring rational privacy to the world.” I have already had 2 DM’s with him and he is active in Discord; did you contact him?

Also on the email: “Over the coming weeks, we will present you with tasks and quests to complete. All of the tools, information and resources you need to succeed will be shared in a private Discord server. After the successful completion of these initial tasks, you will achieve the formal rank of Level 1 Ambassador.”

Consequently, I cannot support your email on behalf of the Recruits, First Cohort. Thank you

2 Likes

Hello,

Thank you very much for your detailed feedback and for taking the time to clarify your position. I truly appreciate it.

I would like to emphasize that the intention was not to seek endorsement or support from anyone, individually or collectively, on behalf of the first cohort of recruits. The goal is rather a precautionary and constructive one: to encourage the establishment of clear guidance mechanisms that any new person entering the Midnight ecosystem could rely on—especially those who are motivated to participate, learn, and understand how tools, quests, and reward systems function.

Indeed, this need goes beyond ambassadors alone. The broader Midnight ecosystem, including users, contributors, and newcomers, will also require accessible references to better understand platforms such as Zealy and other related services, in order to engage effectively and confidently.

I would also like to thank you for pointing out that our Head of Community and Ecosystem Marketing is very active on Discord. This is an important and reassuring detail for the community and reflects a commitment to open and accessible communication.

Thank you again for your thoughtful response and for the respectful exchange.

Kind regards,

2 Likes

Thank you for your time drafting response post. Below is an example of where you have used us to support your opinion.

Definitely go back to your email from accepting you as a New Recruit- I personally have gone back to it 3 times. Information is always valuable, I just am very detailed when it comes to myself being included in something I was never provided for discussuion.

2 Likes